At suitbagx.shop, customer satisfaction is our priority. We are committed to providing a clear, transparent, and fair return and refund process to ensure customers can shop with confidence.

This Return and Refund Policy explains the conditions, procedures, and requirements for returning products and requesting refunds from suitbagx.shop.

This policy is designed to comply with applicable consumer protection regulations, including relevant French and European Union consumer protection requirements.

By purchasing from suitbagx.shop, you acknowledge and agree to the terms described in this policy.

1. Return Period

Customers may request a return within 14 days after receiving their order, in accordance with applicable European consumer protection regulations regarding the right of withdrawal.

Return requests must be submitted within this period.

After the applicable return period has expired, we may not be able to accept return requests unless required by applicable law.

2. Return Eligibility

To qualify for a return, products must meet the following conditions:

• The return request must be submitted within the allowed return period.

• The product must be unused and in its original condition.

• The product must not have been worn, washed, modified, or damaged.

• The product must include original packaging, labels, accessories, and included materials.

• Proof of purchase must be provided.

Products that do not meet these conditions may be refused or may receive a reduced refund depending on their condition.

3. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, customization, or legal restrictions.

Non-returnable products may include:

• Products that have been used or damaged after delivery.

• Items without original packaging or labels.

• Personalized or customized products.

• Products excluded from return according to applicable laws.

If you are uncertain whether your product qualifies for return, please contact our customer service team before sending the product back.

Email:

info@suitbagx.shop

4. Return Request Process

To request a return, please contact us by email:

info@suitbagx.shop

Please include the following information:

• Order number.

• Customer name.

• Email address used for purchase.

• Product name.

• Reason for return.

• Photos or supporting information if there is a product quality issue.

Our customer service team will review your request and provide return instructions.

Please do not send products back before receiving approval from our team.

Unauthorized returns may not be accepted.

5. Return Shipping Costs

For returns caused by personal reasons, including:

• Change of mind.

• Incorrect size selection.

• Personal preference.

Customers may be responsible for return shipping costs unless otherwise required by applicable law.

If the return is caused by suitbagx.shop, including:

• Incorrect product received.

• Damaged product upon arrival.

• Product quality problems.

We will review the situation and provide an appropriate solution.

6. Refund Process

Once the returned product has been received and inspected, we will notify you regarding the refund approval status.

If your refund is approved:

• The refund will be processed to the original payment method.

• Refund processing will begin after approval.

• The time required for funds to appear depends on your bank or payment provider.

Please note that payment providers and banks may require additional processing time.

7. Partial Refunds

Partial refunds may be issued in certain circumstances, including:

• Products returned with missing parts or accessories.

• Products showing signs of use.

• Products damaged after delivery due to customer handling.

The refund amount will be determined based on the actual condition of the returned product.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

• Order number.

• Description of the issue.

• Photos showing the problem.

Our customer service team will review your request and provide an appropriate solution.

Possible solutions may include:

• Replacement.

• Refund.

• Other suitable resolution.

9. Order Cancellation

Customers may request order cancellation before the order enters the processing or shipping stage.

Once an order has been processed or shipped, cancellation may no longer be possible.

If cancellation is approved before shipment, a full refund will be provided.

10. Exchanges

If you would like to exchange a product, please contact us:

Email:

info@suitbagx.shop

Exchange requests are handled according to product availability and individual circumstances.

11. European Consumer Rights

Customers located in France and the European Union retain all mandatory consumer rights provided under applicable laws.

This Return and Refund Policy does not limit or remove any legal rights granted to consumers.

Where applicable, customers may exercise their statutory withdrawal rights according to French and European regulations.

12. Contact Information

For any questions regarding returns, refunds, or orders, please contact us:

suitbagx.shop

Email:

info@suitbagx.shop

Our customer service team is committed to providing professional assistance and fair solutions for every customer.